Customer Service Representative - No Weekends

Murray's Group - CARSTAR/Fix•Des Moines, WA

3d•$21 - $24•Onsite

About The Position

Murray's Collision Group is a family-owned collision repair company operating multiple locations across the greater Puget Sound area under the CARSTAR and Fix Auto brands. This role involves checking customers in for repairs, documenting vehicle condition, creating repair orders, communicating with insurance carriers, and explaining the repair process to customers. The position also includes attending production meetings, scheduling appointments, handling final billing and payments, and managing the front office and phone system.

Requirements

Customer service experience preferred — retail, restaurant, call center, medical, automotive, or similar all count
Confidence talking with people face-to-face, including customers who are stressed or upset
Comfort juggling multiple tasks in a busy environment
Strong communication skills — you'll talk with customers and insurance adjusters throughout the day
Comfort learning new software systems; CCC ONE or shop management experience is a plus but not required
Valid driver's license with an insurable driving record

Nice To Haves

CCC ONE or shop management experience

Responsibilities

Check customers in for repairs and document vehicle condition at drop-off
Create Repair Orders and prepare file documentation
Communicate with insurance carriers and coordinate DRP assignments
Help customers understand the repair process — claims, rental coordination, payment, and timelines
Attend daily production meetings and give customers status updates by phone, text, or email
Schedule estimate appointments and vehicle drop-offs
Print final bills and warranties, explain coverage, and collect payment at delivery
Ask happy customers for Google reviews
Keep the front office running smoothly and manage a busy multi-line phone system