Customer Service Representative

City of Irving•City of Irving, TX

7d•$19 - $27•Onsite

About The Position

This role involves providing a high level of customer service to callers and visitors, both internal and external. Key responsibilities include completing contract forms, preparing change of address records, and processing orders for water service changes (installation, turn-on, disconnection). The position requires using Computer Information System (CIS) software to coordinate with field and billing units, resolving billing or service complaints, and performing financial transactions such as cashiering and reconciling daily transactions. The City of Irving Water Utilities is a leader in water quality management, striving to implement and maintain high standards for its facilities and projects to serve a growing population. The department focuses on innovative actions for excellent water quality and environmental leadership, ensuring the highest level of environmental protection for the community. Staff actively participate in activities and events to promote watershed stewardship. The City of Irving is committed to being an inclusive, welcoming, respectful, and understanding municipal organization, reflecting the diversity of the community it serves. This commitment is demonstrated through building a diverse workforce and fostering an environment of understanding, respect, and belonging, ensuring equitable access to programs and services.

Requirements

High school diploma or equivalent
Two years experience using high volume operations standards
Two years experience using general accounting principles in a customer service environment
Good communication skills
Good teamwork skills
Good customer service skills
Experience using 10-key adding machines
Proficient in Microsoft Office applications
Working knowledge of other basic office machinery
A résumé must be submitted with application

Nice To Haves

Bilingual (English/Spanish) skills

Responsibilities

Completing contract forms
Preparing change of address records
Receiving orders for installation, turn-on, disconnection and other changes in water service
Issuing customer orders through the Computer Information System (CIS) software to coordinate with both field and billing units
Resolving billing or service complaints
Referring grievances to designated departments for investigation
Performing financial transactions such as cashiering for charges billed
Monitoring and reconciling daily transactions
Providing a high level of customer service to callers and visitors both internal and external