Customer Service Representative

Careerswift

16d•$38,000 - $50,000•Remote

About The Position

We are looking for a friendly and customer-focused Customer Service Representative to join our team and support customers using our health services platform. This is an entry-level opportunity for someone who enjoys helping people, solving problems, and communicating with customers. You will respond to inquiries, resolve issues, and help ensure a positive customer experience.

Requirements

0–2 years of experience in customer service, support, administration, or a related field.
Strong communication and interpersonal skills.
Customer-focused and patient approach.
Good problem-solving and organizational skills.
Ability to manage multiple requests and prioritize tasks.
Comfortable working with computers and common business software.
Ability to work independently in a remote environment.
Good English communication skills.

Nice To Haves

Previous experience in customer support or a customer-facing role.
Familiarity with CRM or help desk tools.
Experience with chat or ticketing systems.
Experience working in SaaS, technology, or healthcare.
Additional language skills are a plus.

Responsibilities

Respond to customer questions and requests via email, chat, and other communication channels.
Provide accurate information about products and services.
Troubleshoot customer issues and help find appropriate solutions.
Escalate complex issues to the relevant teams when needed.
Maintain accurate records of customer interactions.
Follow up on customer requests and ensure timely resolution.
Work with internal teams to resolve customer issues.
Identify recurring customer questions and provide feedback to improve processes.
Maintain a professional and helpful customer experience.