Customer Service Representative

Elmhurst IL•Elmhurst, NY

9d•Onsite

About The Position

Provides a variety of administrative services to support the customer service needs of the Community Development Department. This role involves data entry for permits, inspections, and code enforcement, acting as support staff for the Building Commissioner, answering questions, issuing permits, disseminating information, and processing inquiries related to building codes, permits, code enforcement, construction requirements, and zoning matters. The representative will explain City rules, regulations, and procedures, assist citizens with forms and applications, and provide information on various permit types. Responsibilities also include typing, proofreading, indexing, filing, maintaining records, answering telephones, managing directories, handling funds, writing receipts, preparing deposits, and potentially maintaining accounts receivable and payable records. Additional duties include operating office technology, maintaining elevator certificates and microfilm drawing files, coordinating with other departments for approvals and responses, compiling reports, maintaining payroll records, and notifying relevant county offices of permit activity.

Requirements

High school diploma/GED
Two years of experience providing customer service which has included handling money and researching accounts
Ability to communicate with the public, in person and over the telephone.
Proficiency in Microsoft Word, Excel, and related applications.
Standard office practices and procedures, including filing and the operation of standard office equipment.
Ability to read and understand construction drawings, in a cursory manner, in order to give general information and relate simple standard requirements to permit applicants.
Correct business English, including spelling, grammar, and punctuation.
Reviewing customer accounts, identifying discrepancies and determining action needed.
Performing basic mathematical calculations.
Updating and maintaining customer records in a computerized database; acquiring account-related information from multiple sources including computerized databases.
Assessing customer requests and determining appropriate resolutions.
Interpreting applicable codes, regulations and procedures and explaining them to diverse groups of people.
Communicating account information clearly and correctly to customers.
Producing written correspondence with clearly organized thoughts and proper sentence construction, punctuation, and grammar.
Processing payment transactions and accurately posting to customer accounts.
Correctly using information on the application to assess and collect fees.
Contributing effectively to the accomplishment of team or work unit goals, objectives, and activities.
Establishing and maintaining effective working relationships with those contacted in the course of the work.
Regular and reliable attendance is an essential function of this role.

Responsibilities

Enters data into computer for permits, inspections, and code enforcement activity.
Acts as support staff for the Building Commissioner in assisting people at the front counter; answers questions, issues permits, disseminates information, and accepts and processes inquiries regarding building codes, permits, code enforcement, construction requirements and zoning matters.
Explains City rules, regulations and procedures to citizens and contractors, aids citizens in filling out forms and applications for service.
Provides information and handouts pertinent to buildings/additions, sign permits, elevators, plumbing, fences, swimming pools, and electrical.
Types and proofreads records, forms, and correspondence.
Indexes and files correspondence, reports, and forms.
Maintains records and filing systems according to established methods and procedures.
Answers telephone calls and provides routine information.
Maintains directories and extensions of offices.
Counts and verifies funds received, writes receipts, maintains appropriate records and prepares deposit tickets.
May maintain accounts receivable and payable records.
Operates office technology as required.
Maintains current elevator certificates records.
Maintains files of microfilm drawings.
Notifies Assessors Office of permit activity and obtains related drawings for the Assessor.
Coordinates Health Department approvals.
Coordinates FOIA responses with the FOIA Officer.
Compiles and completes monthly and yearly building and code enforcement reports.
Maintains departmental payroll records on the City's financial software program.
Notifies DuPage County Clerk's Office of lawn sprinkler permits.