Customer Service Representative | Patient Billing Solutions
Guidehouse•Birmingham, AL
•Onsite
About The Position
This role involves handling inbound customer service calls and some outbound follow-up calls with a focus on providing a professional and positive patient experience. The primary goal is first-call resolution for customer inquiries, concerns, and issues related to patient billing. The position requires effective communication with various departments and management, adaptability to changing tasks, and proficiency in computer applications and medical terminology.
Requirements
- High school diploma or GED
- 0-2 years of prior relevant experience
- Advanced computer skills
- Knowledge of medical terminology
- Knowledge of PC applications
- Math/bookkeeping skills
Nice To Haves
- 1 - 3 years related or general knowledge of payor-specific or medical specialty billing
- Dialer experience
- Bilingual (English/Spanish)
Responsibilities
- Answer inbound customer service calls and make some outbound follow-up calls in a professional, patient experience and customer service-oriented manner.
- Answer the calls timely without drops/abandons.
- Ascertain the reason for the call and assist the caller with their questions, concerns or problems with the focus on first call resolution.
- Facilitate resolution by referring the matter to the issue/content expert.
- Escalate the matter to a supervisor, request the appropriate information or take appropriate action so that the issue expert can effectively resolve the matter.
- Resubmit Corrected Claims and supporting documentation as needed for the patient experience.
- Communicate with other organizational departments to ensure proper handling of patient accounts.
- Communicates issues to management timely and performs other duties as assigned by direct supervisors.
- Perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure.
- Advanced computer skills, knowledge of medical terminology, PC applications, and math/bookkeeping skills.
- Must live within 50 miles of Birmingham, AL
Benefits
- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Position may be eligible for a discretionary variable incentive bonus
- Parental Leave
- 401(k) Retirement Plan
- Basic Life & Supplemental Life
- Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
- Short-Term & Long-Term Disability
- Tuition Reimbursement, Personal Development & Learning Opportunities
- Skills Development & Certifications
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
- Emergency Back-Up Childcare Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
