Customer Service Representative - Part Time

MidwayUSA•Columbia, MO

3d•Onsite

About The Position

Working within our inbound call center, Customer Service Representatives, or CSRs, serve as a primary point of contact between our Customers and MidwayUSA. CSRs provide product and services information to resolve any emerging problems our Customers may face with accuracy and efficiency. Truly great CSRs are genuinely excited to help Customers. They’re patient, empathetic, passionately communicative, with solid problem-solving capabilities. Customer Service Representatives can put themselves in our Customers’ shoes and advocate for them when necessary. They are confident at troubleshooting and investigate when they don’t have enough information to resolve Customer complaints. CSR’s performance is assessed through their ability to achieve productivity and service standards, respond efficiently to Customer inquiries, and maintain high Customer Satisfaction.

Requirements

Must be 18 years old or older.
Must be available for at least 20 hours per week.
Must have a minimum of 4 weekend hours.
Must be available on Mondays and Fridays.
Must be available for one weekend day.
Must be a friendly, likable, well-spoken individual who enjoys helping Customers.
Must be a team player, willing to go above and beyond to achieve goals.
Must be able to work at least one weekend day.
Must embrace our Vision “To be the best-run business in America, and the most successful, most respected business in our industry, for the benefit of our Customers”.
Must share our Values of Honesty, Integrity, Humility, Respect for Others, Teamwork, Positive Attitude, Accountability, Stewardship and Loyalty.
Must enjoy shooting, hunting, and the outdoors so they can serve our Customers who share those same interests.
Must be outgoing and loves helping and dealing with people.
Must possess a friendly and helpful speaking voice and patient demeanor.
Must demonstrate outstanding attendance and punctuality.
Must have strong verbal and written communication and interpersonal skills.
Must have strong computer skills.
Must work well under pressure.
Must have excellent time management skills and the ability to organize and manage multiple priorities.
Must demonstrate strong decision-making abilities.
Must submit to a background check and drug screening post-offer.

Nice To Haves

Will enjoy working on a beautiful, well-maintained, state-of-the-art campus with buildings full of attractive shooting industry décor and taxidermy.

Responsibilities

Serve as a primary point of contact between our Customers and MidwayUSA.
Provide product and services information to resolve any emerging problems our Customers may face with accuracy and efficiency.
Troubleshoot and investigate when there is not enough information to resolve Customer complaints.
Achieve productivity and service standards.
Respond efficiently to Customer inquiries.
Maintain high Customer Satisfaction.