Customer Service Representative Park Center
About The Position
JOB SUMMARY This position is responsible for providing front-line customer service to visitors and patrons and processing program registrations. OTHER DUTIES INCLUDE Greets walk-in traffic. Answers phone calls and handles appropriately. Answers questions about the organization, its facilities and programs. Directs patrons to rooms and events. Registers, completes refunds and transfers requests for customers for programs, events and membership passes using computer system. Books rentals for rooms, facility usage and field houses. Accepts payments and processes transactions. Balances daily work deposits (cash, checks, credit cards) for all areas including front desk and also open gym and indoor pool. Issue and process field house permits and key deposits. Sorts & distributes internal & external mail. Crosstrain to work as a venue supervisor for rentals and events. Troubleshoots customer service issues that may arise, including use of website registration. Responds to emergency situations.
Requirements
- High School diploma or equivalent required.
- At least 3 years relevant experience desired.
Nice To Haves
- Some college strongly preferred.
- Will consider significant and material experience in lieu of formal education.
Responsibilities
- Greets walk-in traffic.
- Answers phone calls and handles appropriately.
- Answers questions about the organization, its facilities and programs.
- Directs patrons to rooms and events.
- Registers, completes refunds and transfers requests for customers for programs, events and membership passes using computer system.
- Books rentals for rooms, facility usage and field houses.
- Accepts payments and processes transactions.
- Balances daily work deposits (cash, checks, credit cards) for all areas including front desk and also open gym and indoor pool.
- Issue and process field house permits and key deposits.
- Sorts & distributes internal & external mail.
- Crosstrain to work as a venue supervisor for rentals and events.
- Troubleshoots customer service issues that may arise, including use of website registration.
- Responds to emergency situations.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
