Contact Center Customer Service Representative

Mister Sparky•Lowell, AR

23h•$15 - $17•Onsite

About The Position

We’re looking for a reliable and customer-focused Customer Service Representative (CSR) to join our Customer Care team in Lowell, AR. This is a full-time, in-office role in a fast-paced contact center where you’ll be the first point of contact for our customers. In this role, you’ll help schedule appointments, coordinate with internal teams, and ensure every customer interaction is handled with professionalism and care. If you’re organized, detail-oriented, and thrive in a high-energy environment, this is a great opportunity to grow your career.

Requirements

Strong verbal and written communication skills
Comfortable using computers and learning new systems (training provided)
High attention to detail and strong organizational skills
Positive, team-oriented attitude with a customer-first mindset
Reliable attendance and punctuality
Ability to stay composed and productive in a fast-paced environment
Must pass a background check and drug screening

Nice To Haves

Previous experience in a call center, customer service, or dispatch role
Experience with scheduling or dispatch software (e.g., ServiceTitan or similar)
Comfortable handling a high volume of calls and multitasking throughout the day

Responsibilities

Answer incoming calls and assist customers with scheduling, rescheduling, and general questions
Ensure appointments are accurately scheduled and confirmed each day
Communicate effectively with technicians, dispatch, operations managers, and team members
Resolve customer concerns with professionalism and escalate when needed
Accurately enter and update customer and job information in scheduling systems
Manage multiple tasks and priorities while maintaining attention to detail
Help keep daily operations running smoothly in a fast-paced environment