Customer Service Representative

Weyerhaeuser•Boise, ID

6d•Onsite

About The Position

This is an office-based, full-time, non-exempt position reporting to the Area General Manager. The primary function is an intermediate customer support role that interacts daily with sales and/or long-term and potential new customers. Collaborates with a team of sales professionals and is a member of and/or supports a larger sales team in a specific Wood Products business. Has product knowledge and broad knowledge of customers, company procedures, products, pricing, and services and can assist with most to all order entry. Works with the Customer Service team to ensure high quality customer service and support. We manufacture and sell an innovative collection of proven structural framing materials to the residential, multi-family and light commercial markets, and provide seamless building solutions, from design to installation to support. This team moves fast, works smart and never stops pushing to be and stay.

Requirements

Demonstrated effective communication skills including written and verbal (face to face and over the phone)
Proven ability to work in Office, Excel, Word, and Web-based programs with technical proficiency to learn and effectively use customer services tools/enterprise systems (i.e., SAP)
Demonstrated interest and willingness to gain basic knowledge of products, pricing and customers
Demonstrated effective time management skills to remain focused on priorities and organized while working with attention to accuracy and detail
Proven ability to establish and maintain positive working relationships internally and externally and collaborate within a team environment.
Demonstrated problem solving skills
Minimum HS Diploma/GED

Nice To Haves

Experience working within a sales organization preferred

Responsibilities

Enters orders or assists individual sellers in order file management by ensuring orders are received, priced accurately, shipped and invoiced in an accurate and timely manner using sales tools/SAP effectively.
Acts as point of contact for customers, takes ownership of interactions.
Addresses order status and product information inquiries from customers via phone and email.
Troubleshoots basic customer issues, escalates situations as needed; learns from order errors or mistakes.
Learns to accurately submit information for new customer requests through SAP transaction (MDG).
Develops knowledge of customers, company procedures, products, and services to gain competency in these areas.
Works closely with specific customer base to build rapport and understand their business.
Collaborates to build strong relationships with peers, coworkers, internal/external customers, and broader team members and resources.