Weekend Customer Service Representative

Bonfe•South Saint Paul, MN

55d•Onsite

About The Position

Bonfe is seeking a Weekend Customer Service Representative to join their family-driven company. This role is an opportunity to start a career with purpose, where your voice matters, your work is valued, and your growth is a priority. Bonfe is a home service provider passionate about building meaningful careers and delivering exceptional service. Founded in 1993, Bonfe is a family-owned business dedicated to helping homeowners with residential plumbing, heating, cooling, drain clearing, and electrical services. They are committed to core values including trust-based relationships, high ethical standards, and superior customer service, aiming to make customers' lives easier, more enjoyable, and stress-free. People stay at Bonfe because they find a fulfilling career, room to grow, and opportunities to excel.

Requirements

Positive attitude and strong communication skills.
Ability to stay calm under pressure and handle unexpected challenges.
Accountability and honesty.
Eagerness to help customers and teammates alike.
Strong multitasking and time management skills.
Independent, Problem-solving mindset and attention to detail.
Open to feedback and committed to continuous self-improvement.
Customer service experience (call center background is a plus).
Familiarity with Microsoft Office and standard office equipment.

Nice To Haves

Call center background is a plus.

Responsibilities

Manage inbound and outbound customer calls in line with department KPIs.
Deliver exceptional service using empathy, problem-solving, and clear communication.
Advocate for both the customer and Bonfe’s reputation.
Collaborate with team members to achieve company and departmental goals.
Participate in ongoing training and career development.