Customer Service Representative

LoadUp Technologies • Alpharetta, GA

13d

About The Position

At LoadUp, we're not just solving problems; we're supporting people through important moments. Our Customer Service Representatives (Support Agents) are the steady, reliable voice, ensuring each customer interaction is handled with care, urgency, and professionalism. This is a full-time role.

Requirements

• Solutions-first mindset with a passion for providing great service.
• Strong communication, organization, and time-management skills.
• Familiarity with computer systems and a willingness to learn our platforms.
• A team-first attitude and comfort in a feedback-rich culture.
• High school diploma or GED required; college experience is a plus.
• Openness to weekend availability.

Nice To Haves

• A great listener who loves helping people.
• Tech-comfortable and coachable.
• Energized by fast-paced days (and ready to adapt on the fly).
• Able to bring empathy and efficiency to every conversation.
• Able to work evenings or weekends.

Responsibilities

• Be the first point of contact for customers and Loaders, resolving inquiries via phone, text, chat, and email with speed and empathy.
• Troubleshoot scheduling issues, service concerns, and escalations with a calm, solutions-first mindset.
• Monitor and manage real-time order status to ensure a seamless service experience from start to finish.
• Collaborate with internal teams (Dispatch, Field Operations, etc.) to resolve service issues and optimize support.
• Accurately document all interactions in our systems to maintain clear and organized customer records.
• Identify and report recurring issues or trends to help improve customer experience and internal processes.
• Uphold LoadUp's brand values in every customer interaction.
• Adapt quickly to new tools, workflows, and priorities in a fast-moving, tech-enabled environment.

Benefits

• Competitive Compensation
• Health & Wellness Coverage
• Generous Paid Time Off
• 401(k) with 5% Company Match
• Monthly Lifestyle Stipends, Employee Recognition programs, and Referral Bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED