Customer Service Representative - Weekly Pay + Bonuses (In-Office, Taylor TX)

Beyond Wow Plumbing • Taylor, TX

15d • Onsite

About The Position

This is not just another call center job. At Beyond Wow Plumbing, you'll help people through some of the most stressful moments of their day — a flooded bathroom, a broken water heater, a leak threatening their home. When customers call us, they're frustrated, worried, and looking for someone they can trust. Beyond Wow is building a team of Gold Collar professionals who want more than a paycheck. We're looking for a high-energy, people-loving, problem-solver who takes ownership, thrives under pressure, and turns difficult moments into WOW experiences. If you're looking for a place to coast, hide behind a headset, or simply collect a paycheck, this probably isn't the right fit. If you're someone who can calm a stressed customer, stay sharp when it's busy, and genuinely loves helping people — keep reading.

Founded in 1980, Beyond Wow Plumbing has served Central Texas families with one mission: deliver a WOW experience, every time. We're a family-owned company built on integrity, professionalism, and exceptional service. For more than 45 years we've earned the trust of homeowners by doing things the right way and treating people with respect. But what truly sets us apart isn't just how we serve our customers — it's how we invest in our team. We believe great companies are built by great people, and we're committed to helping our people grow personally and professionally. When you join Beyond Wow, you join a team that celebrates wins, supports one another, and creates real opportunities for long-term success.

At Beyond Wow, we don't put our people in a box. As a Customer Experience Representative, you'll have the opportunity to cross-train, develop new skills, and explore other areas of the business as you grow — customer care, dispatching, operations, leadership, marketing, training, recruiting, or team development. Wherever your strengths are, we want to help you discover where you can make the greatest impact. You're not just answering calls. You're helping families, supporting technicians in the field, driving company success, and building a meaningful career with a team that invests in your future. If you want a place where your ideas matter, your contributions are recognized, and your growth is encouraged — you've found it.

Requirements

• High school diploma or equivalent
• Previous customer service experience required
• Strong computer skills and the ability to learn new software quickly
• Microsoft Office proficiency required
• Excellent verbal and written communication skills
• Strong attention to detail and organizational ability
• Ability to multitask and thrive in a fast-paced environment
• Ability to stay calm and professional during challenging customer situations

Nice To Haves

• ServiceTitan experience is a major plus, but not required

Responsibilities

• Create exceptional experiences in every customer interaction
• Answer inbound calls with professionalism, empathy, and confidence
• Schedule service appointments efficiently and accurately
• Communicate with customers by phone, email, and text
• Help homeowners understand their service options and next steps
• Resolve concerns and turn problems into positive outcomes
• Maintain accurate customer records and appointment details
• Coordinate closely with technicians and leadership for seamless service
• Escalate issues when needed to protect customer satisfaction
• Represent the Beyond Wow brand with enthusiasm, professionalism, and care
• Live our mission, vision, and core values in every interaction

Benefits

• Weekly pay
• Monthly performance bonus opportunities
• Referral bonus program
• Medical coverage
• Paid life insurance
• Health Savings Account (HSA)
• Paid Time Off (PTO)
• 5 paid holidays
• Parental leave
• Monthly gym membership allowance
• Ongoing leadership and professional development training
• Cross-training and advancement opportunities
• Quarterly company events
• An incredible team culture
• Real opportunities for long-term career growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED