CUSTOMER SERVICE REPRESENTATIVE

Medix Infusion • Addison, TX

17d • Onsite

About The Position

We are looking for an enthusiastic and organized Customer Service Representative/Patient Service Representative to join our team here at Medix Infusion. The Patient Support Representative is responsible for requesting extension orders from provider offices and ensuring the orders are received in a timely manner. The Patient Support Specialist will enter new refill orders received into the EMR system and notify the appropriate departments for review. The Patient Support Specialist will work closely with the Intake, Scheduling, Pharmacy, and Clinical departments in managing patient care while promoting compassionate high-quality standards.

Requirements

• Medical Assistant

Nice To Haves

• Two years experience in an infusion specialty preferred

Responsibilities

• Request refill orders/prescriptions and medical records from providers in a timely manner
• Request lab orders as needed
• Data entry of patient demographic, insurance, and ordering provider information into the EMR system
• Completes follow-up tasks as assigned
• Assures work is completed in a timely manner to prevent delays in patient care
• Attends departmental meetings and in-services as requested
• Assists with orientation and training of staff
• Demonstrates courteous, compassionate, and professional behavior at all times
• All other assigned duties

Benefits

• Health Insurance (Company pays approx. 70% of medical coverage chosen)
• Dental/Vision Insurance (voluntary)
• Paid Time Off – tiered plan based on tenure starting at 120 hours annually
• Paid holidays – 7 days per year
• $50,000 life insurance/$50,000 AD&D Employer Paid (additional Voluntary Life/AD&D products available)
• Disability income protection plan (optional)
• 401 (k) savings plan and company match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed