Customer Service Representative (PT)

Revv Aviation • Council Bluffs, IA

4d • Onsite

About The Position

Revv Aviation is an aviation services company dedicated to a people-first philosophy. With multiple locations throughout the Midwest, Revv has created a one-stop shop for all aviation needs, setting us apart from the competition. Each hub offers a variety of charter, pilot training, avionics, maintenance, fuel and line services, aircraft sales and acquisition, aircraft rental, hangar and aircraft management. The Customer Service Representative functions as a brand ambassador by providing expert care and support to all customers. The Customer Service Representative creates a welcoming environment by greeting guests upon arrival, answering questions, assisting with checking in, reserving rental cars or hotels as needed, and maintaining a clean and organized lobby.

Requirements

• Customer service experience, preferably in a fast-paced environment.
• High School Diploma or GED Equivalent required
• Ability to multitask
• Knowledge in Microsoft Office, Word, and Excel

Responsibilities

• Provide first-rate customer service by greeting all customers upon entry, assisting with check-ins, processing payments, and answering questions.
• Maintain FBO Lobby by adhering to cleanliness policies and keeping the coffee bar stocked.
• Answer the phone and direct calls.
• Track cash drawer and associated invoices.
• Invoice for fuel, rentals, lessons, handling fees, etc.
• Monitor charter sheets and communicate changes and flight activity.
• Keep records, contracts, and documentation of pilots, students, and customers.
• Other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED