Customer Service Representative

NOV•Navasota, TX

About The Position

The Customer Service Representative will be responsible for building and maintaining strong, collaborative relationships with customers, acting as a trusted advisor. This role involves coordinating with Sales, Accounting, and internal departments to confirm and communicate customer requirements, ensuring revenue recognition requirements are met prior to invoicing. The representative will communicate order status, shipment details, and required documents to customers and internal teams.

Requirements

High school diploma or equivalent
Proficiency in Microsoft Office (Excel, Outlook, Teams).
Ability to read and comprehend customer orders with a basic understanding of products and related processes.
Strong critical-thinking, problem-solving, and communication skills.
Creative, resilient, and driven to contribute to continuous improvement in a team-oriented environment.

Nice To Haves

A minimum of 2 years of previous Customer Service experience is preferred
Experience with Oracle ERP, CRM, or CPQ systems preferred.

Responsibilities

Build and maintain strong, collaborative relationships with customers as a trusted advisor.
Coordinate with Sales, Accounting, and internal departments to confirm and communicate customer requirements.
Ensure revenue recognition requirements are met prior to invoicing.
Communicate order status, shipment details, and required documents to customers and internal teams.
Review printed order acknowledgements and coordinate cross-departmental review as needed.
Maintain the Customer Order file and verify Order Confirmations, Purchase Orders, and related documents for invoicing accuracy.
Report discrepancies to Sales and Accounting to ensure compliance with revenue recognition standards.
Work with Sales to secure additional required documentation.
Coordinate transportation needs, including truck scheduling, equipment requirements, and loadout timing.
Review shipping documents (Bills of Lading, Tallies, Shipping Reports) and oversee accurate invoice preparation.
Ensure all customer order requirements are completed before invoicing.
Prepare requisitions and coordinate outside services per customer specifications (coating, inspections, etc.).