BMV Customer Service Representative

State of Indiana • Indianapolis, IN

15d • Onsite

About The Position

The Indiana Bureau of Motor Vehicles (BMV) is seeking a Customer Service Representative to join their team. This frontline role involves providing timely and accurate customer service using strong communication and computer skills, with on-the-job training provided. The representative will assist Hoosiers with a wide range of BMV needs at the Indianapolis North BMV Branch Office. The BMV is recognized as one of Indiana's Top Workplaces and is dedicated to serving Hoosiers with best-in-class driver and vehicle services.

Requirements

• Top-notch communication skills.
• A high level of critical thinking and the ability to troubleshoot.
• Ability to process cash and card transactions.
• Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities.
• A High School Diploma or High School Equivalent (HSE) and customer service experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.
• Ability to perform essential functions with or without reasonable accommodation.

Responsibilities

• Use job knowledge to conduct customer transactions.
• Answer customer questions and provide guidance.
• Assist with the daily opening and closing of the branch.
• Check transactions to ensure accuracy, timeliness, and proper accounting.
• Work with leadership to resolve escalated customer concerns and system problems.
• File applications as completed throughout the day.

Benefits

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards
• Health savings account, which includes bi-weekly state contribution
• Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
• Two (2) fully-funded pension plan options
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to: 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers, Up to 15 hours of paid community service leave, Combined 180 hours of paid vacation, personal, and sick leave time off
• 12 paid holidays, 14 on election years
• Education Reimbursement Program
• Group life insurance
• Referral Bonus program
• Employee assistance program that allows for covered behavioral health visits
• Qualified employer for the Public Service Loan Forgiveness Program
• Free Parking for most positions
• Free LinkedIn Learning access

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED