Customer Service Representative

Surge Staffing • Tupelo, MS

12d • $14 - $16 • Onsite

About The Position

The Customer Service Representative will support patients and healthcare providers by managing patient intake, verifying insurance, processing orders for durable medical equipment (DME), and coordinating equipment setup and deliveries. This position serves as an important connection between patients, doctors, clinics, and insurance providers.

Requirements

• Experience in managing patient intake and verifying insurance coverage (Medicare, Medicaid, private payers).
• Proficiency in processing equipment orders, creating delivery tickets, and scheduling equipment setups.
• Ability to educate patients on the safe and proper use of medical devices.
• Skill in coordinating with healthcare professionals (doctors, nurses, clinics) for necessary paperwork.
• Experience in handling billing inquiries, collecting co-pays, and processing payments.
• Capability to troubleshoot equipment issues and arrange for repairs or returns.
• Adherence to applicable safety and privacy standards for record maintenance.

Responsibilities

• Manage patient intake and verify insurance coverage, including Medicare, Medicaid, and private payers.
• Process equipment orders, create delivery tickets, and schedule equipment setups.
• Educate patients on the safe and proper use of medical devices.
• Coordinate with doctors, nurses, and clinics to obtain required medical paperwork.
• Handle billing questions, collect co-pays, and process payment information.
• Troubleshoot equipment issues and coordinate repairs or returns.
• Maintain accurate records while following applicable safety and privacy standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed