Customer Service Representative

Investors Heritage • Frankfort, KY

16d • $21 - $22 • Hybrid

About The Position

We are seeking a Customer Service Representative to support our Policy Administration team. A qualified candidate must be able to work both independently and as part of a team, be customer focused, detail oriented and able to work quickly and accurately in a deadline-driven environment.
This is a hybrid position.

Requirements

• Two years of college level studies or at least two years of customer service experience
• Excellent communication (verbal and written) and interpersonal skills
• Unparalleled customer service orientation
• Strong attention to detail
• Ability to work both independently and collaboratively in a growing business
• Ability to take on new tasks as needed
• Strong skills with Microsoft Office
• Detail oriented and able to prioritize tasks
• Demonstrates initiative and persistence
• Able to exercise independent judgment
• Commits to satisfying internal and external customers
• Delivers clear, effective communication and commits to understanding others

Responsibilities

• Manage inquiries, resolve service problems, document customer requests, and finalize policy adjustments
• Processing transactions for multiple lines of businesses, systems and products
• Assist clients by phone and written correspondence including email
• Research and interpret life and annuity policies
• Organization of print, fax and email paperwork
• Scanning of documents to electronic image system
• Other duties as necessary

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree