Customer Service Representative

The Royal Group•Saint Paul, MN

4d•Hybrid

About The Position

Northwest Packaging, a TRG company and affiliate of Schwarz Partners, is currently seeking a Customer Service Representative to support our St. Paul, MN facility. The Customer Service Rep builds long-term relationships with the customers by providing product and service information and by resolving product and service issues in a timely manner. This position will work closely with the sales, accounting, CSR’s and manufacturing personnel to meet the customer’s needs. Northwest Packaging truly values our employees as our greatest asset and we strive to support both you and your family at work and in life.

Requirements

High School Diploma.
Able to add, subtract and read fractions in all units of measure.
Ability to use and read tape measure.

Nice To Haves

Previous corrugated customer service experience, knowledge of Amtech Encore software and spec building.
Ability to read, comprehend and translate simple instructions and translate into type for production.
Organized and able to manage multiple projects at the same time.

Responsibilities

Process orders directly received from the customer or sales rep, confirm pricing and delivery.
Process VMI releases as well as replenishment orders from the warehouse.
Review run qty’s replenished in the warehouse to adhere to company warehouse term policy.
Quote re-run differential qty’s for customers as well as confirm pricing for any outside purchases required.
Ensure all necessary layouts are handed in for order entry (CAD drawings, print layouts, any critical notes needed on production paperwork).
Cross train and fill in during times when people are out of the office.
Monitor hot jobs and promised jobs through production to ensure they are shipped on time.
Work with the customer / salesperson with any changes, issues or customer inquiries.
Take ownership of accounts under your list of accounts.
Other additional duties as assigned.
Working between departments, estimating, design, production.
Neat and organized work habits.
Relaying information and trouble shooting.