Email Customer Service Representative

TEKsystems • San Mateo, CA

1d • $16 - $16 • Remote

About The Position

We are seeking Customer Service Representatives to support a growing online membership and e-commerce platform. In this role, you will assist customers primarily through email support (90%) and chat support (10%), helping resolve account concerns, answer questions, and provide a positive customer experience. This is an excellent opportunity for individuals with strong written communication skills, customer service experience, and a passion for helping customers in a fast-paced online environment.

Requirements

• High school diploma or GED
• 1-3 years of customer service experience
• Experience supporting customers through email and/or chat
• Strong internet navigation skills
• Familiarity with online shopping and internet-based services
• Ability to use keyboard shortcuts such as Ctrl+C and Ctrl+V
• Strong written communication skills
• Excellent problem-solving abilities
• Ability to manage multiple tasks and priorities
• Typing speed of 50+ WPM

Nice To Haves

• 55+ WPM typing speed
• Call center experience
• Data entry experience
• Retail customer service background
• Banking or teller experience
• Experience using CRM platforms such as Zendesk or similar systems
• Experience working for an internet-based or technology-focused company

Responsibilities

• Respond to customer inquiries via email and chat
• Investigate and resolve customer issues with professionalism and accuracy
• Update customer accounts and maintain detailed records
• Research and identify solutions to customer concerns
• Collaborate with internal teams to resolve complex issues
• Follow up to ensure customer satisfaction and issue resolution
• Identify trends and escalate recurring concerns when appropriate
• Assist with process improvement recommendations
• Support onboarding and training efforts for new team members as needed

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED