Customer Service Representative

Pestban•Augusta, GA

1d•Onsite

About The Position

Our Service Representatives are responsible for providing exceptional service to our customers over the phone. Manage a large volume of customer communications through incoming calls, emails and online. Answer approximately 75 - 100 in-bound phone calls per day. Use software system to research, route and process calls successfully. Respond to customer inquiries, answer questions, organize and schedule service appointments. Resolve service problems by clarifying the customer's complaint; determine the cause of the problem, select, and explain the best solution to solve the problem and expedite the correction or adjustment to ensure satisfactory resolution. Ensure all calls results are recorded, noted and the actions that were taken. Ability to sell start up services and explain service programs to current and potential customers. Renew current customers accounts. Maintain customer accounts by checking and recording account information in software. Set up, adjust, and terminate services in software. Organize and schedule new construction installations and closings. Receive customer payments. Upload and catalog documents, contracts, and service orders into customer accounts. Communicate with field services personnel, managers, and other department team members daily. Maintain open communication for a positive and effective work culture.

Requirements

Excellent phone interaction skills and active listening.
Exceptional organizational skills, superb accuracy, and attention to detail.
Outstanding verbal and written communication and interpersonal skills.
Ability to collaborate with other departments to ensure customer satisfaction.
Excellent keyboard and data entry skills.
Strong problem-solving skills.
Ability to learn customer service software.
Positive, outgoing team player.
Must be at least 18 years old.
Must have a High School diploma or equivalent.
Must be able to type a minimum of 35 wpm.
Proficient with Microsoft Office Word, Outlook, and Excel.

Responsibilities

Provide exceptional service to customers over the phone.
Manage a large volume of customer communications through incoming calls, emails, and online.
Answer approximately 75-100 in-bound phone calls per day.
Use software system to research, route, and process calls successfully.
Respond to customer inquiries and answer questions.
Organize and schedule service appointments.
Resolve service problems by clarifying customer complaints, determining the cause, selecting and explaining the best solution, and expediting corrections or adjustments.
Record and note all call results and actions taken.
Sell start-up services and explain service programs to current and potential customers.
Renew current customer accounts.
Maintain customer accounts by checking and recording account information in software.
Set up, adjust, and terminate services in software.
Organize and schedule new construction installations and closings.
Receive customer payments.
Upload and catalog documents, contracts, and service orders into customer accounts.
Communicate with field services personnel, managers, and other department team members daily.
Maintain open communication for a positive and effective work culture.