Customer Service Representative - 1st Shift

TTM•Stafford, CT

6d•Onsite

About The Position

The Customer Service Representative manages customer accounts by working with the customer to develop and facilitate increased business relationships. This role involves working with blueprints, purchase orders, and quotes to provide pricing, and entering new or changed orders. The representative will develop and maintain positive relationships with key customer contacts in Quality, Production Control, Source Inspection, and Operations. They will interact with manufacturing and supervisory personnel to communicate information back to the customer, using written and oral communication skills daily to facilitate customer or Company concerns, instructions, or requests. The role requires entering, following, and managing quotations and customer orders, responding to RFQs, and troubleshooting and resolving issues with a sense of urgency. The representative will deal directly with TTM Production Control for accurate and timely information and will navigate and utilize TTM’s Praxa business system and TTM’s Customer Connect quoting system. Responsibilities also include facilitating and attending meetings, reporting all accidents, near misses, and safety concerns, and performing job duties utilizing required personal protective equipment (PPE). Full participation in safety training and understanding of Job Safety Analysis (JSA), PPE Assessments, Material Safety Data Sheets (MSDS), and all Safety Procedures and Alerts is required.

Requirements

Must be able to use Excel for data tracking and graphing
Must have good English verbal, written communication and problem solving skills.
Professional phone etiquette
Proficiency in basic mathematics (add, subtract, multiply, divide)
Proficiency in computer skills and Microsoft Office (Word, Excel, Outlook)
Ability to learn and adapt to new computer software
Ability to sit, use a LCD computer screen and keyboard to data entry for up to 10 hours a day
Due to ITAR requirements, applicants must be a U.S. Citizen or a Permanent Resident.
Regular attendance is an essential job function of this position
High School Diploma or equivalent

Nice To Haves

Experience in the Printed Wiring Board business desired.
Customer service experience preferred

Responsibilities

Works with blueprints, purchase orders, quotes to provide pricing, enters new orders or changes existing ones.
Develop and maintain positive relationships with key customer contacts (Quality, Production Control, Source Inspection, Operations, Site Leadership).
Interact with manufacturing and supervisory personnel to communicate information back to the customer.
Written and oral communication skills are used on a daily basis to facilitate customer or Company concerns, instructions or requests.
Enter, follow and manage quotations.
Respond to RFQ’s (Request for Quotation)
Enter, follow and manage customer orders
Troubleshoot and resolve issues with a sense of urgency.
Deal directly with TTM Production Control to obtain accurate and timely information.
Navigate and utilize TTM’s Praxa business system
Navigate and utilize TTM’s Customer Connect quoting system.
Facilitates and attends meetings.
Reporting of all accidents, near misses and safety concerns.
Perform their job duties utilizing the required and appropriate personal protective equipment (PPE).
Full participation in safety training and the ability to understand and follow the directions identified in Job Safety Analysis (JSA), PPE Assessments, Material Safety Data Sheets (MSDS) and all Safety Procedures and Alerts.