Customer Service Representative

Exxpress Tire LLC • Henrietta, NY

4d • $16 - $20 • Onsite

About The Position

Exxpress Tire, a local tire wholesaler, wants to add a Customer Service Representative to our team. We are looking for a self-motivated Customer Service Representative who thrives in a in a fast-paced environment and enjoys working with a team to accomplish sales goals. As a Customer Service Representative, your primary responsibilities will be ensuring the accuracy and inventory availability for incoming web-based and phone orders, building work orders, processing payments, answering phone calls, and executing sales and productivity goals.

Requirements

• Excellent communication skills both on the phone and in person
• Great multi-tasking skills
• Problem-solving skills
• Independent worker who also contributes to team goals
• Ability to sit for extended periods
• Basic understanding of Word, Excel, and PowerPoint
• Ability to lift up to 50 lbs.
• Possess a valid driver's license

Nice To Haves

• Prior retail sales/call center experience
• Automotive experience

Responsibilities

• Ensuring accuracy and inventory availability for incoming web-based and phone orders
• Answering incoming phone calls
• Tracking expected deliveries for dealers
• Accepting, verifying, and processing cash and credit card payments
• Continue to grow your knowledge of product and manufacturer' associate dealer programs
• Assist in communicating program progress to associate dealers
• Outbound calls to new and existing clients
• Various misc. tasks as assigned

Benefits

• Health Insurance
• Dental Insurance
• 401K Retirement Plan with Company Match
• Supplemental Benefits (Accident & Critical Illness)
• Paid Vacations
• Earned Paid Sick Time
• Paid Holidays off (New Year's Day, Christmas, Thanksgiving, 4th of July, Memorial Day, Labor Day)
• Employee Discount Program off Tires & Automotive Services

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed