Customer Service Representative

BGIS•Markham, ON

3d•Onsite

About The Position

At BGIS Sustainable Cleaning Solutions, we are dedicated to providing environmentally responsible and high-quality cleaning services. Our mission is to create healthier, cleaner environments for our clients while minimizing our ecological impact. As a leader in sustainable cleaning practices, we prioritize the use of eco-friendly products, innovative cleaning technologies, and energy-efficient methods that align with global environmental standards. Our team is committed to maintaining the highest standards of cleanliness, safety, and customer satisfaction across a wide range of industries. By joining BGIS Sustainable Cleaning Solutions, you become part of a forward-thinking company that values sustainability, continuous improvement, and a positive work culture. Help us shape a cleaner, greener future through innovation, collaboration, and excellence. As a member of the BGIS SCS Support Team, you will demonstrate a superior commitment to meeting customer needs by providing prompt and accurate responses to client requests to ensure all aspects of the contract are being fulfilled, with an emphasis on quality control & striving to exceed client expectations.

Requirements

Demonstrated customer service skills
Bilingual - English and French a must
Ability to communicate effectively verbally and in written format with both internal and external stakeholders at all levels
Professional, courteous, approachable manner with a "can-do" attitude
Good computer/data entry skills and knowledge of Microsoft Office Software
Ability to work in a fast paced environment to accomplish multiple goals
Excellent time management and problem solving skills/ must adhere to tight deadlines/respond quickly to situations/be able to effectively execute solutions
Self-disciplined and accountable with strong interpersonal skills
Ability to work independently and as a team
Ability to multi-task, prioritize work effectively and meet multiple deadlines
Effective attention to detail and a high degree of accuracy
Demonstrated ability to deal with change, make decisions and implement creative solutions
Post-secondary education in a related field or commensurate work experience

Nice To Haves

Past customer service and/or sales experience is preferred

Responsibilities

Be the first line of communication for our customers, as such a positive attitude and “can do” attitude are paramount
Greet customers warmly and make every customer feel like they are our number one client
Ensure client's expectations are met, resolving issues quickly, and being proactive with client needs and requirements
Resolve service problems by clarifying the customer's complaint; determining the cause of the problem; explaining and deploying the best solution to solve the issue; expediting correction or adjustment; following up to ensure resolution
Place, follow up and close work/supply orders according to established procedures
Keep accurate records of discussions or correspondence with customers
Prepare service reports by collecting and analyzing customer information
Build and maintain relationships with new and existing accounts
Identify trends and patterns of client issues or work systems, initiate improvement or escalate to appropriate person
Provide general administrative and reception backup support
Work as a team player with fellow staff members to optimize productivity
Represent the company and what we stand for
Other duties as assigned