Customer Service Representative

Valence Surface Technologies•Seattle, WA

19d•Onsite

About The Position

This role coordinates and expedites the flow of work within or between departments according to daily and weekly production schedules. The representative will review the MRP system to ensure customer due dates align with required delivery dates and provide continuous updates to customers on their order status within a 4-hour timeframe. They will also communicate with customers regarding any additional blueprints, drawings, or other items needed for processing, and coordinate with production to obtain Estimated Completion Dates (ECDs) for orders. Additionally, the role involves preparing orders for shipment, developing daily reports on orders, and communicating these reports to production. Other duties as assigned.

Requirements

High School Graduate or General Education Degree (GED) Required
2 plus years of experience in manufacturing.
Accountability - Ability to accept responsibility and account for his/her actions.
Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
Communication, Oral - Ability to communicate effectively with others using the spoken word.
Communication, Written - Ability to communicate in writing clearly and concisely.
Conflict Resolution - Ability to deal with others in an antagonistic situation.
Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
Empathetic - Ability to appreciate and be sensitive to the feelings of others.
Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
Friendly - Ability to exhibit a cheerful demeanor toward others.
Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
Interpersonal - Ability to get along well with a variety of personalities and individuals.
Organized - Possessing the trait of being organized or following a systematic method of performing a task.
Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
Self Motivated - Ability to be internally inspired to perform a task to the best of ones ability using his or her own drive or initiative.
Relationship Building - Ability to effectively build relationships with customers and co-workers.
Reliability - The trait of being dependable and trustworthy.
Persistence - Ability to complete tasks or continue in a course of action in spite of opposition or discouragement.

Responsibilities

Coordinates and expedites the flow of work within or between departments according to daily and weekly production schedules.
Reviews the MRP system to ensure customer due dates are in line with required delivery dates.
Provides continuous updates to customer on the status of their order within the allotted 4-hour time frame.
Communicates with customers on any additional blueprints, drawings, or other items needed for processing.
Coordinates with production on obtaining ECD's for orders.
Prepares order in ship out or other areas as needed.
Develops daily reports on orders and communicates with production.
Performs other duties as assigned.