Customer Service Representative
About The Position
Chem-Dry’s mission is helping people live healthy lives, which starts with clean carpets and a healthy home. Our proprietary hot carbonating extraction cleaning process penetrates deep into the fibers, removing an average of 98% of common household allergens from carpets and upholstery and 89% of the airborne bacteria in your home when a sanitizer is added. Plus, our green-certified solution, The Natural®, contains no soaps or detergents so it's safe and non-toxic for your family & pets. And, Chem-Dry uses 80% less water than typical steam cleaning so carpets dry in hours instead of days, making it the safer and more convenient carpet cleaning choice. Chem-Dry's Administrative Dispatcher is the hub of the Chem-Dry of Knoxville location. This role is responsible for customer engagement in the form of phone, email and social media platforms. House Call Pro experience is a requirement. Base pay plus commission for sales and bookings. If you enjoy a fast paced, customer focused and team oriented environment, Join our Team!
Requirements
- Demonstrated passion for excellent customer service
- Effectively communicate with internal team members and customers
- Excellent ability to manage multiple tasks and maintain a positive attitude
- Knowledge of and desire to learn and leverage technology
- Learn and communicate Chem-Dry offerings and process
- May be subject to an on-site drug test
Nice To Haves
- Previous dispatch experience (preferred)
- House Call Pro experience is a requirement.
Responsibilities
- Be the "Voice" of Chem-Dry by embodying professionalism, courtesy, tenacity and subject matter expert of company knowledge
- Promote and sell the full suite of Chem-Dry services to inbound customer requests
- Provide support to Technicians, Field Technician Leaders and Management
- Demonstrate excellent listening skills, demonstrating empathy and understanding of customer needs
- Suggest upgrading treatments to customers to promote revenue
- Follow-up with customer inquiries
- Complete required forms / update database
- Social media posting and customer response
Benefits
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Employee discounts
- Free food & snacks
- Health insurance
- Paid time off
- Training & development
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
