Job Fair - Full Time Customer Service Representative - NY
About The Position
For over 22 years, we’ve been at the forefront of contact center services and technology helping organizations deliver seamless, human-centered customer experiences. We’re a team that values empathy, accountability, and smart problem-solving, and we’re looking for Customer Support Specialists who bring those qualities to every interaction. If you’re someone who genuinely enjoys helping others, thrives in a structured yet fast-paced environment, and takes pride in delivering great service - we’d love to meet you. Due to specific state and client contracts, we are unable to hire internationally or outside of New York State for this role. All applicants must provide documentation verifying identity and New York residency upon hire or offer of employment. Employees must remain within New York State while employed in this role.
Requirements
- Minimum 2 years of call center customer service experience
- Strong communication and active listening skills
- Ability to work independently in a fully remote setting
- High attention to detail and comfort with technology
- Must be legally authorized to work in the United States and able to provide documentation verifying identity and employment eligibility upon hire
- Must provide the following: PC or Laptop: Must run Windows 10 or 11 (No Macs, Apple devices, Chromebooks, or tablets).
- USB Headset: Required for call clarity and noise cancellation.
- Webcam: Required for 100% on-camera training and team meetings.
- Internet: Reliable broadband connection (minimum 25 Mbps download / 10 Mbps upload).
Nice To Haves
- Bilingual or multilingual candidates strongly encouraged but NOT Required
- Fluency in one or more of the following languages: Spanish, Mandarin, Bangla, Haitian Creole, Urdu, Arabic, French, or Italian
Responsibilities
- Deliver professional, high-quality customer support via phone (and potentially chat/email/SMS)
- Resolve customer inquiries with accuracy, empathy, and efficiency
- Navigate multiple systems and tools to document interactions in real time
- Follow client protocols and maintain strict data privacy and compliance standards
- Contribute to a positive, accountable, and team-oriented remote environment
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Retirement plan with company matching
- Paid time off
- Tiered PTO accrual (1 hour for every 30 hours worked per NY State law)
- Sick Time (up to 56 hours of paid sick leave)
- Unpaid Leave (Access to 32 hours of immediate unpaid protected leave upon hire.)
- Employee Assistance Program (EAP) for mental health and counseling
- Remote Stipend: $50.00 for Full-Time employees (effective after 90 days of employment and paid bi-monthly)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
