Customer Service Representative

Arlon Graphics LLC•San Antonio, TX

4d•Onsite

About The Position

Arlon Innovations manufactures structural adhesive tapes, flexible insulation laminates and pressure sensitive adhesive tapes optimized for function and form. The company is part of Arlon’s global footprint, recognized as a global leader in graphic films and certified as a Great Place to Work® company.

Requirements

High School diploma or GED
2+ years of recent relevant experience delivering client-focused solutions via phone, email, and chat. Customer service for a product (ex. a company that sells something) strongly preferred over customer service for a service (ex. medical claims, insurance, etc.)
Basic knowledge of Microsoft Word and Excel

Nice To Haves

SAP/ ERP system experience
Hub Spot/CRM experience
Bilingual Spanish

Responsibilities

Serve as the first point of contact for customers via phone, email, live chat, and CRM systems
Provide assistance regarding orders, pricing, product information, and availability.
Maintain a high level of product knowledge
Assist in managing the quote process in HubSpot and in SAP
Process customer orders in SAP
Monitor order status and proactively communicate updates or potential delays to customers and sales representatives.
Coordinate with production and logistics to ensure on-time order fulfillment.
Investigate and resolve order discrepancies, shipping issues, or product complaints in collaboration with Quality Assurance and Sales.
Follow up with customers to confirm resolution and satisfaction.
Assist with Conexiom (order automation) exceptions and account updates.
Handle 20-40 inbound customer calls per day.