Customer Service Representative

Lennox International • Manasquan, NJ

23h • Onsite

About The Position

SUPCO is seeking motivated individuals to join our growing team as a Customer Service Representative. If you are looking for an exciting place to work and want to build a rewarding career in a dynamic environment, this opportunity is for you. This role is essential in supporting both internal and external customers by providing product and service information while resolving customer inquiries efficiently and professionally.

Requirements

• High school diploma or an equivalent combination of education and experience.
• Requires at least 2 years related experience.
• Previous experience in customer service and order entry required.
• Proficiency in SAP and/or Ariba.
• Strong attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Ability to handle a high volume of phone calls and emails.
• Ability to prioritize, multitask, and problem-solve effectively.
• Strong interpersonal skills with the ability to build rapport with clients.
• Proficient in Microsoft 365, with intermediate ability in Excel.
• Ability to work efficiently in a fast-paced, high-pressure environment.
• Capable of working both independently and as part of a team.
• Team-oriented with a positive attitude.
• Maintains professional conduct across all situations.
• Strong work ethic and reliability.
• Adaptable and able to manage change effectively.
• Detail-oriented with a focus on accuracy and quality.

Nice To Haves

• A bachelor's degree or equivalent is preferred.
• Experience with NetSuite is preferred but not required.

Responsibilities

• Serve as the primary point of contact for customers, distributors, and internal teams.
• Accurately and efficiently process customer purchase orders (POs).
• Ensure timely and precise order processing, including returns and credits.
• Verify pricing, item numbers, descriptions, and quantities for all orders.
• Provide product information and support to customers.
• Maintain and update customer records based on interactions.
• Develop and sustain a strong knowledge base of SUPCO products and services.
• Research customer issues independently to determine root causes and implement corrective actions.
• Follow up with customers, distributors, sales teams, and end users to ensure resolution and satisfaction.
• Deliver continuous, responsive support to the sales force.
• Collaborate cross-functionally with departments such as Shipping, Production, and Purchasing.
• Participate in special projects and perform additional duties as assigned.

Benefits

• tuition reimbursement
• medical, dental, and vision insurance
• prescription drug coverage
• 401(k) retirement plan
• short-term disability insurance
• 8 weeks paid birthing leave
• 2 weeks paid bonding leave
• life and long-term disability insurance
• 12 days paid time off
• 2 paid well-being days
• 1 paid volunteer day
• 12 paid holidays
• 3 floating holidays per year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED