Customer Service Representative

AmeriVet • San Diego, CA

9d • Onsite

About The Position

We are seeking a dedicated Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, ensuring a positive and efficient experience. You will manage client communications, schedule appointments, handle billing, and support the medical team. This position requires excellent communication skills, a compassionate approach, and proficiency with technology. You will play a crucial role in maintaining client satisfaction and supporting the smooth operation of our practice.

Requirements

• High school diploma or equivalent required
• Excellent communication skills and a strong desire to provide compassionate, client-focused service
• Prior customer service experience, preferably in a veterinary or medical setting
• Basic proficiency with technology, including scheduling software and online communication platforms
• Strong organizational skills and the ability to handle multiple tasks efficiently, even during busy periods
• Ability to lift up to 40 pounds independently

Responsibilities

• Answer calls and emails promptly with professional, friendly service
• Schedule appointments based on client needs and veterinarian availability
• Use technology to send appointment reminders, confirmations, and follow-up messages
• Make outbound calls to re-engage lapsed clients
• Greet clients warmly and ensure a positive experience
• Use active listening to gather important medical information and triage inquiries
• Demonstrate empathy in all interactions, especially when dealing with upset or emotional clients
• Promote current promotions and campaigns
• Update client and patient records in our practice management system
• Process billing transactions, including credit card payments, digital payments, financing options, and insurance claims
• Maintain organized records of client communications and appointments
• Provide clients with accurate post-visit instructions
• Help maintain a clean, organized reception area and assist with daily practice operations
• Inform clients about the services offered, preventive care options, and online booking/shopping options

Benefits

• Tailored development programs, mentorship, and career pathing
• Competitive pay
• Performance bonuses
• 401(k) matching
• Student loan assistance
• Health, dental, vision, life insurance
• Mental health resources
• Generous paid time off and holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED