Customer Service Representative

Airgas • Largo, FL

22h • Onsite

About The Position

The Customer Service Representative will be the liaison between our company and its current and potential customers. The successful candidate will be able to deliver outstanding customer service through fast and accurate order processing, communication, and coordination with other departments. The candidate will be able to accept ownership for effectively solving customer inquiries; keeping customer satisfaction at the core of every decision and behavior.

Requirements

• High School Diploma or equivalent
• Mandatory drug screen and background check
• Previous experience in a customer service role
• Strong phone and verbal communication skill along with active listening
• Experience in SAP and Salesforce

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Transfer calls to appropriate staff/departments
• Data entry of customers’ orders
• Retrieve data from customers portals and enter orders in our system
• Ensure mandatory queue coverage
• Provide customers with product and service information
• Provide product troubleshooting over the phone
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Build sustainable relationships and engage customers by taking the extra mile
• Provide accurate, valid and complete information by using the right methods/tools
• Frequently attend product / material training to improve knowledge and performance level
• Assist in training and developing new employees
• Assist with other projects outside of customer service
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Resolve incorrect locations issues / Resolve defective cylinder issues / Rush deliveries requests

Benefits

• medical, dental, and vision plans
• short-term and long-term disability
• life and accidental death and dismemberment (AD&D) insurance
• Employee Assistance Program (EAP)
• pre-tax commuter transportation benefit
• parental leave
• vacation, sick time, floating holidays, jury duty and funeral/bereavement leave
• paid holidays for all eligible full-time employees
• 401k plan with company matching funds
• tuition reimbursement
• discounted college tuition for eligible employees’ dependents
• Airgas Scholarship Program for dependent children

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees