Customer Service Representative

HR HealthCare • Denver, CO

3d • Onsite

About The Position

HR HealthCare Patient Services Customer Experience Representative supports customer service, patient intake and operations processes. The Customer Experience Representative shows organizational, time management, and communication skills to properly perform their tasks. The Customer Experience Representative reports directly to the Customer Experience Manager.

Requirements

• High level of Verbal Communication Skills Required.
• Data Entry skills
• Reporting Skills
• Maintaining Employee Files
• Dependability
• Organization
• Scheduling
• Confidentiality
• Independence
• Orienting Employees
• Teamwork
• Microsoft Office Skills

Responsibilities

• Manages Customer Re-orders to ensure prompt delivery of patient products.
• Maintain a patient load of approximately 300-600 patients (35 patients contacted per day).
• Review patient files to ensure all documents are present and up to date prior to contacting the patient.
• Notify the patient of the need to ensure they have a Dr. appointment scheduled if any document is within two months of expiration.
• Communicate with Medical Records Specialist to ensure medical records and prescriptions are received in a timely manner.
• Contact the patient to inquire about the need for re-order.
• Confirm all products that are needed, the quantity the patient has on hand, whether the patient is in an active Home Health episode, confirm any address or insurance changes prior to order.
• Move file to Order Processor to complete the Sales Order and Purchase Order and confirm the order has been sent to the appropriate fulfillment agent after confirmation of Order.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed