Customer Service Representative 1 or 2

Georgia Department of Public Health • Hall County -Gainesville, GA

1d • Onsite

About The Position

Hall County Health Department is seeking a Customer Service Representative. As a Customer Service Representative with Hall County Health Department at the Georgia Department of Public Health - District 2, you will join a dedicated group of public health professionals that help support the overall mission and vision of protecting lives of Georgian residents in a variety of ways.

Requirements

• High school diploma/GED and one (1) year of experience communicating information in a customer service setting are required.
• High school diploma/GED and two (2) years of experience communicating information in a customer service setting; or one (1) year of experience required at the lower level Customer Svc Rep 1 (GST120) or position equivalent.

Nice To Haves

• To be able to speak, read and write Spanish.

Responsibilities

• Under direct supervision, works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations.
• Under general supervision, works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations. May resolve complicated issues involving customer service and/or researches governing policies, procedures or laws to respond to clients or visitors.
• Initial check in of patients for General Intake, CHC, TRV, and STD clinics.
• Gets current address, phone number, insurance card, ID and any necessary documents from patients when checking them in.
• Monitor the patient waiting area.
• Direct clients to the appropriate clinics within the health department.
• If they need services outside of the health department the clerk will assist with information as best as possible.
• Receives, screens and directs telephone communications.
• Checks voicemail and returns calls periodically throughout the day.
• Interprets and translates health care information for limited English-proficient clients.
• Conveys appropriate translations to client/family regarding various health care programs, guidelines, services, support systems and problems. With little or no deviation from verbatim.

Benefits

• 40-hour work week (Monday – Friday)
• 13 paid holidays/yr.
• 3 weeks each of annual & sick leave/yr.
• a defined benefit retirement plan including a 401(K) plan with a matching employer contribution
• health and payroll deductible flexible benefits including employee, spouse and child life, AD&D, dental, vision, legal, long term care, short and long-term disability and specified illness options are available.
• medical/childcare spending accounts can be established in addition to deferred compensation – 457.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED