Customer Service Representative

Planet Fitness - PF Baseline Fitness•Arvada, CO

About The Position

The Customer Service Representative is responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. This is a non-supervisory, non-exempt role that reports to the Club Manager. The position may be full-time or part-time. The representative greets potential members, handles front-desk tasks, answers calls, provides information and tours, and assists with member check-ins, sign-ups, cancellations, amenity use, and account updates. The representative addresses member service questions and issues, escalating them to the Club Manager, Manager in Training, or Team Lead when needed, and helps maintain club neatness and cleanliness. Success in the role requires strong customer service, listening, problem-solving, diplomacy, and communication skills.

Requirements

Honesty and a good work ethic.
Strong customer service skills.
Basic computer proficiency.
Ability to stand and walk for at least 75% of the shift.
Ability to talk in person or on the phone for at least 75% of the shift.
Ability to lift up to 50 pounds for less than 30% of the time.

Responsibilities

Greet potential members and provide a positive customer experience.
Answer phone calls politely and assist with questions or concerns.
Take information calls and provide tours.
Assist with member check-ins, sign-ups, cancellations, amenity usage, and member account updates.
Facilitate member service issues and questions, forwarding them to the Club Manager, Manager in Training, or Team Lead as needed.
Help maintain the neatness and cleanliness of the club.
Communicate questions, concerns, or issues to a supervisor in a timely manner.