Customer Service Representative

A-Staffing • Arlington Heights, IL

7d • Onsite

About The Position

This role involves managing service apartments and providing comprehensive support to clients. Key responsibilities include assisting with utility setup, resolving housing issues, managing contract renewals, updating client information in CRM and Excel, coordinating seminars, and facilitating property move-ins. The representative will also communicate with new clients, negotiate with property owners, maintain client relationships, and handle daily service apartment duties and general administration.

Requirements

• Proficient in business level Japanese and English
• Microsoft Office (Excel, Word, PowerPoint, Outlook) and other basic computer skill
• Communication skill

Nice To Haves

• Customer Service experience

Responsibilities

• Assist setting up utilities for our clients.
• Support clients who have issues with their housing.
• Follow up with clients who will have renewal contract in 90 days.
• Update CRM and Excel spread sheet to manage client status.
• Coordinate seminars.
• Support clients to move into the property.
• Communicate with new clients and give advice via phone or web conference.
• Negotiate with property owners on behalf of clients.
• Maintain good relationship with corporate clients.
• Manage the Service Apartment daily duties.
• Support other team members.
• Perform office administration duties as needed.
• Other customer service care duties.
• Other tasks assigned by the Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed