Customer Service Representative

AmeriVet • Hackettstown, NJ

8d • Onsite

About The Position

Hackettstown Animal Hospital is seeking a friendly, reliable, and detail-oriented individual to join our team as a Full-Time Receptionist. As the first point of contact for our clients, this role is essential in creating a welcoming experience while keeping daily operations running smoothly. The ideal candidate is organized, tech-savvy, and able to multitask in a fast-paced environment. Hours: 30-35 hours per week, including Saturdays Compensation: $16-$18/hr depending on experience

Requirements

• Previous veterinary or medical front desk experience preferred
• Strong communication and customer service skills
• Comfortable using computers, scheduling systems, and digital tools
• Highly organized with strong multitasking abilities
• Positive, team-oriented attitude
• Ability to stay calm and efficient in a fast-paced environment
• Availability to work 30-35 hours per week, including Saturdays

Responsibilities

• Greet clients and patients warmly and professionally
• Check clients in and out efficiently using our practice management system
• Provide clear information about services, policies, and next steps
• Schedule and manage appointments using digital scheduling software
• Coordinate appointments across multiple doctors and technicians
• Triage and prioritize urgent or same-day appointment requests
• Answer incoming calls and respond to client inquiries professionally
• Communicate with clients via phone, email, and text platforms
• Relay messages accurately and promptly to medical staff
• Maintain accurate and up-to-date digital patient records
• Enter notes, update client information, and upload documents as needed
• Assist clients with completing digital forms when applicable
• Process payments (credit/debit, digital payments, cash)
• Provide invoices, receipts, and basic billing support
• Balance transactions and maintain accurate financial records
• Assist with general administrative tasks such as data entry and document management
• Support veterinarians and technicians with workflow coordination
• Help maintain a clean, organized, and welcoming front desk area

Benefits

• Competitive pay
• performance bonuses
• 401(k) matching
• student loan assistance
• Health, dental, vision, life insurance
• mental health resources
• Generous paid time off and holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed