Customer Service Representative
About The Position
The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses nearly 45,000 businesses in more than 40 industries and enforces key consumer protection and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance. DCWP empowers consumers and working families by providing the tools and resources they need to achieve financial health and work-life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York City’s communities. The DCWP’s Licensing Division is seeking a Customer Service Representative with strong customer service, communications, and organizational skills. This position may be eligible for remote work for up to 2 days per week, pursuant to the Remote Work Pilot Program.
Requirements
- A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
- Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.
Responsibilities
- Review and process applications in all DOHMH license applications and all relevant information.
- Under supervision, perform clerical work including routine data processing functions, recording, researching, checking and maintaining records and furnishing information to licensing applicants.
- Check records for accuracy of information and for conformity with established policy and procedures.
- Perform ordinary mathematical computations while accepting and processing payments.
- Provide high-volume customer service to licensing applicants in person and via phone.
- Assist applicants with outreach to other city agencies, as well as interagency communication to help resolve issues pertaining to their license.
- Answer telephone calls, emails and written correspondence and communicate applicant information.
- Attend seminars, meetings and/or trainings.
- All relevant and related Licensing tasks assigned when needed.
- Follow all division and agency policies and procedures.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
