Customer Service Representative

Waste Connections

14d•Onsite

About The Position

Sanipac, is seeking a high-energy, detail-oriented CSR to join our Eugene, OR call center team. If you enjoy solving problems, multitasking in a fast-paced setting, and providing top-notch customer support, this is the role for you! Waste Connections is an integrated solid waste services company that provides solid waste collection, transfer, disposal and recycling services in mostly exclusive and secondary markets. Our goal is to create an environment where self-directed, empowered employees strive to consistently fulfill our constituent commitments and seek to create positive impacts through interactions with customers, communities, and fellow employees. OUR PEOPLE MEAN EVERYTHING TO US Waste Connections is always working to protect the health of the communities we serve, and we are grateful for the hard work and dedication that you bring to your job every day. Working here means you are a safety-minded individual who is making important contributions on a daily basis that will make a positive impact on those around you. We appreciate that you are a person of integrity who takes pride in the work you do. Our Opportunities BUILD TALENT FROM WITHIN People who want to gain valuable professional experience will find that Waste Connections is a fantastic place to work. You’ll enjoy the opportunity for beneficial training and professional development opportunities that can help enhance your skills and lead the way to a more promising future. LET’S REALIZE YOUR GOALS TOGETHER Bring your passion to succeed and you’ll quickly discover that great opportunities are all around you. At Waste Connections, you’ll thrive if you are friendly, dedicated, and prefer a work hard/play hard culture that is focused on maintaining our reputation as the premier waste services company in the markets we serve. Bring your passion to succeed and you’ll quickly discover that great opportunities and people are all around you. We operate a highly decentralized structure, so we look for energetic individuals who can demonstrate individual initiative and creativity and prefer a work hard/play hard team environment and culture. At Waste Connections, diversity and inclusion are essential to our success. We hire and empower great, capable people from a wide variety of backgrounds and lead with our values. For more than 20 years, we have maintained a culture of safety, integrity and service to build a great place to work. Our culture is built on taking care of each other and the communities we serve.

Requirements

2+ years of Customer Service experience a high-volume atmosphere.
Arithmetic skill needed to calculate rate adjustments for discounted or partial service
Knowledge and skill to accurately input into a computer, including ten key entry, work order, billing and credit posting information.
Experience with MS Word, Excel, and Email preferred.
Typing and 10-key skills are required.
Excellent organization and communication skills.
Ability to analyze and solve problems.
Gather data, compile information, and prepare reports

Nice To Haves

Bilingual applicants receive an additional $0.50/hour.

Responsibilities

Answering high volumes of incoming calls from new and existing customers
Assisting with service start, changes, cancellations, and billing inquiries
Responds to voicemail & email inquiries from customers.
Using company systems to input and manage customer account data
Resolving service issues with professionalism and accuracy
Coordinating with other departments to resolve issues quickly
Maintaining a positive, can-do attitude—even during peak call times
Various office tasks in other areas as needed.
You should be able to start tasks on your own, work well by yourself and with others.