Customer Service Representative

Sonic Healthcare USA•Chantilly, VA

11d•Hybrid

About The Position

We're not just a workplace - we're a Great Place to Work certified employer! Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members! In this role you will: Receive calls from physicians, patients and internal staff regarding test results, supply orders, test verifications, name changes, billing adjustments and other miscellaneous information. Demonstrate excellent research, problem solving and follow up skills. Troubleshoot and resolve ongoing problems. Demonstrate excellent communication and customer service skills both with internal and external client. Complete special projects and assist team members with various customer service tasks as needed. Our Mission: Highest quality laboratory testing. Our Passion: Helping people live better, healthier lives. When you join Sunrise Medical Labs, you are well supported by everyone — from colleagues and management alike. We have a warm, welcoming culture which is laid back, but professional. Our management staff is attentive and helpful and coworkers enjoy working together. Here, you are not a number, you are a vital part of our workplace community. And, if you’re motivated to standout, we’ll give you every opportunity to succeed and grow.

Requirements

Familiarity with medical terminology
Strong computer literacy with good typing skills
Excellent research, problem solving and follow up skills
Ability to troubleshoot and resolve ongoing problems
Excellent communication and customer service skills
To be a dependable and reliable team player
Ability to work independently and as part of a goal-oriented team with a positive attitude
To be detail oriented with the ability to multi-task and work in a fast-paced environment

Responsibilities

Receive calls from physicians, patients and internal staff regarding test results, supply orders, test verifications, name changes, billing adjustments and other miscellaneous information
Demonstrate excellent research, problem solving and follow up skills
Troubleshoot and resolve ongoing problems
Demonstrate excellent communication and customer service skills both with internal and external client
Complete special projects and assist team members with various customer service tasks as needed