ONSITE Customer Service Rep - Starting Monday, October 19, 2026

Transworld Systems Inc. • Somerset, Kentucky

14h • Onsite

About The Position

This is an ONSITE position in our Somerset office. The Customer Service Representative role is a rewarding career in the customer service arena. TSI-CXBPO (part of TSI family of companies) is seeking ambitious, self-motivated and driven people. The role involves communicating via inbound telephone calls with consumers, providing prompt resolution to customer inquiries, and accurately documenting and updating records in required systems. The position requires maintaining diplomacy and tact when dealing with upset or escalated calls, escalating customer complaints through the appropriate channel, and complying with all applicable Federal and Local laws and regulations, as well as company policies and procedures. Feedback to management concerning possible problems or areas of improvement is also expected. This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

Requirements

• High School Diploma required.
• Ability to maintain the highest level of confidentiality.
• Proficient personal computer skills, including Microsoft Office.
• Excellent interpersonal, written, and oral communication skills.
• Ability to work in a team fostered environment.
• Ability to work in a multi-tasked environment.
• Ability to prioritize and organize work.
• Ability to adapt to a flexible schedule.
• Cameras are required to be on during training from start to end of each shift (not including breaks and lunches)

Nice To Haves

• Bachelor’s Degree or if undergraduate, with relevant work experience preferred.
• Previous customer service and/or call center experience preferred.

Responsibilities

• Communicate via inbound telephone calls with consumers.
• Provide prompt resolution to customer inquiries by providing appropriate and accurate information.
• Accurately document and update records in required systems.
• Follow up in a timely manner to ensure customer satisfaction.
• Understand all programs, systems, and procedures necessary to perform job effectively.
• Maintain diplomacy and tact when dealing with upset or escalated calls.
• Escalate customer complaints and/or calls through the appropriate channel to management.
• Knowledge, understanding, and compliance with all applicable Federal and Local laws and regulations as directed by management or during training.
• Knowledge, understanding, and compliance with company policies and procedures.
• Provide feedback to management concerning possible problems or areas of improvement.
• Perform other duties as assigned by management.

Benefits

• Paid training
• Team-oriented work environment
• Growth opportunity
• Generous bonus opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED