Customer Service Representative
Freudenberg Group•Durham, NC
About The Position
Working at Freudenberg: We will wow your world! This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 51,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.
Requirements
- High school diploma or equivalent.
- 0-2 years of experience in customer service or a related field.
- Basic proficiency in customer service software and CRM systems.
- Knowledge of company products or services
Responsibilities
- Customer Inquiry Handling: Respond to customer inquiries via phone, email, or chat, providing accurate and timely information.
- Order Processing: Process customer orders accurately in the system, ensuring timely follow-up.
- Product/Service Information: Provide detailed information on products or services to assist customers in their purchasing decisions.
- Documentation & Record-Keeping: Maintain accurate records of customer interactions and transactions.
- Escalation Support: Identify and escalate complex issues to the Customer Service Supervisor for resolution.
- Customer Feedback Collection: Gather and record feedback from customers to support service improvement.
- Internal Communication: Coordinate with other departments to resolve customer issues as needed.
- Training Participation: Participate in team training sessions to enhance knowledge and service skills.
- System Proficiency: Use customer service software to log cases and track inquiries effectively.
- Quality Assurance Support: Ensure that customer service standards are met in all interactions.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
