Customer Service Representative

Easterseals-Goodwill Northern Rocky Mountain•Boise, ID

1d•Onsite

About The Position

Greets and assists guests and/or donors. Retail duties will include replenishing stock and/or removing merchandise from the sales floor, changing and maintaining displays, and helping to keep store neat and clean. Performs duties according to the established Best Practices of ESGW. The Customer Service Rep position requires a demonstration of competence in cashiering. Must be willing to be flexible in work assignments to satisfy store needs. Must be cross-trained and assist in all aspects of retail operations, as directed.

Requirements

Knowledge of merchandise, cash register operations, and change-making.
Ability to work with people having different abilities.
Able to perform repetitive tasks independently.
Knowledge of current trends helpful.
Must be able to work flexible hours, days, evenings, and weekends.
Available to work all shifts (weekends and nights a must).
All positions require the completion of a background check. Acknowledging or having criminal convictions does not constitute an automatic bar to employment.

Nice To Haves

Knowledge of current trends helpful.

Responsibilities

Ensures guest service standards are met.
Utilizes the “Guest Ready” book to help keep the store clean and organized.
Acknowledges and greets guests who come within 10 feet.
Asks guests to “Round-Up” to generate funds to support programs.
Accurately processes guest merchandise-return transactions.
Witnesses Team Member purchases, according to policy.
Completes quarterly Safety Analysis.
Monitors potential safety hazards, reports them, and helps correct them.
Assists with Asset Protection measures by acknowledging guests and alerting supervisors/managers of suspicious behaviors.
Applies Guest Service standards; providing clean and organized work area at check stands.
Demonstrates reliability, communicates constructively, listens actively, and shares willingly with the team.