Customer Service Representative

Hunter Fan Company • Memphis, TN

7h • Onsite

About The Position

The Customer Service Representative ensures that customers receive the best service possible through inbound customer calls, faxes and web-based interfaces by processing orders, preparing general correspondence, and escalating requests to the appropriate level.

Requirements

• High School Diploma or equivalent work experience, Associate College Degree or equivalent preferred
• 1-3 year customer service experience Call center experience preferred
• Strong PC skills including the Microsoft Office Suite; primarily Excel and Word
• Ability to develop, maintain, and strengthen partnerships with others inside or outside the organization who can provide information, assistance, and support
• Ability to find a solution or to deal proactively with work-related problems
• Ability to maintain a consistently high level of attention to detail
• Ability to assess multiple tasks and develop a plan to complete them in a logical and efficient manner
• Ability to bring energy to the performance of a task
• Knowledge of shipping and mailing processes and methods

Nice To Haves

• Oracle experience is a plus

Responsibilities

• Answers incoming customer and consumer calls to assist with requests
• Processes and edits orders received from customers and resolves any discrepancies
• Issues credits for damaged parts and follows-up on backordered items
• Distributes invoices to customers
• Escalates customer and consumer calls to Sr. Customer Service Representatives and Account Specialists
• Communicates and assists with consumer quality issues with products
• Communicates with the sales team to remain informed of current promotions

Benefits

• Medical
• Dental
• Vision
• 401(k)
• Tuition Reimbursement
• paid holidays & vacation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED