Customer Service Representative

Triton Air Home Services•Laguna Hills, CA

1d•$20 - $25•Onsite

About The Position

Supplying Your Family with Dependable Comfort Since 2001 At Triton Air & Plumbing, we’ve built a legacy of trust and excellence in residential HVAC & Plumbing services. Our commitment to quality and customer satisfaction is matched only by our dedication to our team. When you join Triton Air & Plumbing you're not just starting a job—you’re becoming part of a company that values your growth, well-being, and success. Join a team that’s been delivering comfort and care to homes across the region for over four decades. At Triton Air & Plumbing we don’t just offer jobs—we offer careers with purpose.

Requirements

Minimum of 1-2 years of experience in customer service, preferably in the HVAC industry.
1-2 years of dispatching
1-2 years Customer Service
Familiarity with HVAC systems and terminology is highly desirable.
Excellent verbal and written communication skills.
Strong problem-solving and conflict resolution abilities.
Proficient in using customer service software, CRM systems.
Ability to multitask and manage time effectively.
Positive attitude and a strong commitment to customer satisfaction.
Ability to work in a fast-paced environment.
Willingness to learn and adapt to new technologies and procedures.

Nice To Haves

Familiarity with HVAC systems and terminology is highly desirable.

Responsibilities

Respond to customer inquiries via phone or email in a timely and professional manner.
Provide accurate information about HVAC products, services, warranties, and company policies.
Assist customers with placing orders, scheduling appointments, and processing returns or exchanges.
Handle and resolve customer complaints and issues efficiently and effectively.
Escalate complex issues to the appropriate department or manager when necessary.
Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided.
Offer basic technical support and troubleshooting assistance for HVAC products.
Guide customers through installation and maintenance procedures for HVAC systems.
Coordinate with technical support teams for advanced troubleshooting and service calls.
Ensure the accurate processing of customer orders and their timely fulfillment.
Monitor order status and communicate updates to customers.
Manage and update customer accounts and records in the CRM system.
Provide customers with information about promotions, discounts, and new products.