Customer Service Representative
About The Position
Reporting to the Business Administrator, Customer Service Representatives directly interface with customers and work to ensure customer requests for products and services are satisfied. Customer Service Reps perform the following major job functions: Offer a consultative approach to meeting customer demands. Effectively manage accounts by ensuring requested products and/or services are provided within the desired delivery date. Coordinate internally and externally to place orders for each customer to meet customer needs. Follow-up to ensure the customers’ requests and overall safety needs are satisfied.
Requirements
- Minimum High School Diploma required.
- Three plus years’ industrial inside sales/customer service experience managing external client accounts required OR safety equipment or services purchasing experience within the industrial safety or environmental industry.
- Proficient in the use of Microsoft Office (Word, Excel and Outlook)
- Two plus years ERP experience required.
- Strong computer skills and understanding of spreadsheets
- Self-motivated and comfortable working with little to no direction
- Excellent interpersonal communication skills
- Willingness to travel a must.
Nice To Haves
- Associates degree or higher preferred
- 2+years in industrial outside sales preferred.
- Knowledge of NAVISION a plus
- Inside Sales/Customer Service experience within the safety industry highly preferred
- Experience selling mill supply/metal tools preferred.
Responsibilities
- Develops and maintains a functional knowledge of Company products and services
- Ensure data integrity by maintaining an accurate account of customer interactions in a timely manner.
- Direct interaction and first point of contact with customers
- Utilize all available resources to reach out to prospects and attempt to turn those prospects into customers
- Answer incoming phone calls
- Address customer needs and process Quotes and Orders promptly
- Expedite all Distribution open Sales Orders
- Assist in covering breaks, lunches, and vacations for the receptionist as needed
- Keep updated client information
- Build relationships with customers and meet their needs in a timely manner
- Practice courtesy in all dealings with co-workers and managers
- Perform all other duties as assigned by the Customer Service Supervisor
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
