Customer Service Representative (Flexible Working Hours)

Destination Pet, LLC • Atlanta, GA

1d • Onsite

About The Position

Destination Pet is seeking a Customer Service Representative at K-9 Coach. This role is for someone who can make every client feel like a VIP (Very Important Pet-parent). The ideal candidate is part concierge, part chaos coordinator, and fluent in both human and hound. Destination Pet is a community that lives to elevate the love and lives of pet families, offering services like day care, boarding, grooming, training, and veterinary services. Their goal is to make pets feel at home and their humans feel at ease.

Requirements

• Must be a people-person and a pet-person.
• Solid communication skills (phone, in-person, email).
• Comfortable with multi-line phones and computer systems.
• Ability to remain cool under pressure and maintain professionalism.
• Problem-solving skills.
• High school diploma or equivalent required.
• Must be able to lift 40 lbs.
• Availability on evenings, weekends, and holidays required.

Nice To Haves

• Previous experience in customer service or retail.
• 1+ year of customer service experience preferred.

Responsibilities

• Welcoming pet parents and their furry VIPs.
• Answering phones and multi-tasking.
• Touring new clients through the facility and selling services.
• Ensuring up-to-date vaccinations are on file.
• Managing check-ins and check-outs.
• Handling cash, cards, and balancing the end-of-day cash drawer.
• Responding to complaints with patience and professionalism.
• Escorting pet guests to and from their enclosures.
• Keeping the lobby clean and welcoming.
• Jumping in to support other team members whenever needed.
• Other duties as assigned.

Benefits

• Telehealth
• 401k
• Pet Insurance
• Access to earned wages anytime with DailyPay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED