Customer Service Representative - OB/GYN (Bilingual)

El Centro Del Barrio•San Antonio, TX

9d•Onsite

About The Position

CentroMed is a 501(c)(3) non-profit organization providing healthcare for all populations. As a Federally Qualified Health Center (FQHC) with multiple locations, CentroMed has been dedicated to its mission and vision of being a premier healthcare provider for over 50 years. The organization focuses on improving lives by enhancing family well-being through high-quality, compassionate healthcare. The Customer Service Representative (CSR) is the primary point of contact for patients, responsible for welcoming them into the system, ensuring positive experiences, and managing registration and processing for healthcare, social services, and counseling. The CSR also handles patient financial reviews, billing, collections, and data entry for the agency's UDS report and Quality Improvement activities.

Requirements

High School Diploma or equivalent
General experience working in a health care setting
Experience with medical data entry preferred
Strong clerical skills including keyboarding
Good understanding of basic math
Computer knowledge and use of calculator
Mental ability to conduct interviews, reconcile encounter reports, and conduct audits with a better-than-average attention to detail

Nice To Haves

Bilingual English/Spanish

Responsibilities

Establish and update accounts in the computer system using name, alias, family members, SSN, and account numbers.
Enter charges for self-pay, insurance, and eligibility programs, reconciling charges daily and maintaining error-free balance sheets.
Determine patient eligibility for special programs.
Assist patients and visitors, and answer telephones.
Understand insurance (Medicaid, Medicare, CHIP) and eligibility programs, using TMHP and Availity for insurance verification.
Schedule patient appointments according to established protocols.
Maintain 100% productivity rate in encounter entries, maintaining logs, knowledge of referrals, and outreach paperwork.
Review and update household financial and demographic information annually.
Perform intake interviews for new patients using a standard registration form and confirm homelessness.
Assemble necessary medical/dental record forms and initiate encounter forms.
Follow up on no-shows as directed.
Maintain excellent personal attire, including uniform, nametag, and compliance with CentroMed appearance standards.
Demonstrate excellent attendance and punctuality.
Assist clinical teams in patient assessment via observation and notify clinicians in case of emergencies.
Abide by policies and procedures in the Employee Safety Handbook, maintaining agency, OSHA, and JCAHO compliance.
Participate in the agency’s Quality Improvement Program.
Assist with outreach activities and other duties as assigned.