Customer Service Representative

Zep Inc. • Corona, CA

2d • Remote

About The Position

Zep Inc. is a leading manufacturer of cleaning solutions for businesses and consumers with operations across the U.S, Canada, and Europe. Our purpose is to make the planet cleaner, safer, and more productive. To fulfill our purpose, we focus on understanding and solving cleaning needs for consumers, as well as business customers across a variety of segments including transportation, industrial, institutional, and food & beverage. We also have a strong presence in the consumer-packaged goods (CPG) segment, where we develop products to help consumers and businesses maintain a clean and safe environment. Our products can be found online and at retail shelves at outlets like Home Depot, Amazon, Lowe’s, Ace Hardware, Grainger, HD Supply, Walmart, and many others. We market our products under well recognized and established brand names, such as Zep®, Enforcer®, Misty®, TimeMist®, TimeWick, and Country Vet®. Zep was founded in 1937 and is headquartered in Atlanta, GA. In 2021, Zep became the official cleaning partner of Atlanta United FC.

Requirements

• High school diploma or equivalent
• 2+ years of customer service experience
• Data entry proficiency
• Ability to manage a high phone call volume
• Ability to manage a high customer email volume
• Able to work from home in a designated work area
• Friendly and calm under pressure
• Strong computer skills
• Ability to type 30 wpm+
• Attention to detail
• Team player
• Excellent interpersonal, written, and oral communication skills

Nice To Haves

• Retail experience is a plus
• Salesforce.com or equivalent experience a plus
• SAP or equivalent experience is a plus

Responsibilities

• Handle incoming phone calls related to; new orders, return material requests, product samples, order referrals, sales promotions, Retail products etc.
• Assist a customer, sales representative or other department with inquiries regarding billing and general information requests
• Respond to customer inquiries regarding shipment status, obtain shipment documents as required
• Communicate pricing, inventory availability and answer questions about Zep products and the company
• Investigate and resolve issues for product returns
• Ensure that issues needing management assistance or attention are escalated appropriately
• May provide assistance with training of other associates
• Perform other responsibilities as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED