Customer Service Representative - $18 - Remote Seasonal August Start

Military Spouse Corporate Career Network

4d•$18•Remote

About The Position

Serve as a primary point of contact for our customers, policyholders, carrier partners, and internal stakeholders. This role is responsible for delivering a positive customer experience by providing accurate information, resolving inquiries, scheduling services, and supporting customers throughout the claim process. The CSR demonstrates our commitment to Customer Excellence by creating positive interactions, actively listening to customer needs, communicating clearly, and taking ownership of customer concerns through resolution. Successful candidates are professional, dependable, customer-focused, and able to thrive in a fast-paced, technology-driven environment.

Requirements

High School Diploma or GED required
Previous customer service, call center, administrative support, retail, hospitality, or related experience preferred.
Experience working in a fast-paced, customer-focused environment preferred.
Strong verbal and written communication skills
Excellent customer service and interpersonal skills.
Strong problem-solving and decision-making abilities.
Ability to multitask effectively while maintaining attention to detail.
Ability to work independently and collaboratively within a team environment.
Strong organizational and time management skills.
Ability to adapt to changing priorities and business needs.
Laptop or Desktop, additional monitor, and noise-cancelling headset

Responsibilities

Deliver exceptional customer service through professional, courteous, and empathetic interactions.
Create positive customer experiences by actively listening, understanding customer needs, and responding with urgency and care.
Build trust and confidence with customers by providing accurate, timely, and consistent information.
Take ownership of customer inquiries and work toward effective resolution while maintaining a customer-first mindset.
Demonstrate patience, professionalism, and emotional intelligence when handling challenging customer interactions.
Handle inbound and outbound customer communications via telephone and other approved communication channels.
Schedule property inspections and assist customers with service-related requests.
Provide accurate information regarding inspection appointments, technician arrival expectations, reports, and related services.
Respond to customer questions and concerns while maintaining service quality standards.
Escalate unresolved issues appropriately and in accordance with company procedures.
Accurately document customer interactions, inquiries, resolutions, and follow-up actions within company systems.
Navigate multiple software applications and computer systems simultaneously while maintaining data accuracy.
Utilize multiple monitors and technology platforms to efficiently manage customer interactions.
Maintain detailed and organized records that support operational and customer service objectives.
Gather and communicate customer feedback, trends, and recurring issues to leadership.
Participate in training, coaching, and quality assurance initiatives.
Support departmental goals related to customer satisfaction, quality, productivity, and service excellence.
Contribute positively to team performance and company culture.