Customer Service Representative

Singing River Health System•Pascagoula, MS

17h•Onsite

About The Position

The Customer Service Representative represents the hospital and in all phases of patient’s account in a joint effort to resolve all patient amounts due in a feasible and amicable manner. The Customer Service Representative is responsible for accomplishing patient accounting duties assigned and designated by the Business Office Director or designated manager. Customer Service Representatives (CSR) must adhere to collection regulations as well as HIPAA privacy standards when communicating with guest. CSR must document all calls completely and accurately. CSR assists patients to obtain accurate demographic, financial, and insurance information required for billing and collecting on patient accounts.

Requirements

High School diploma or equivalent required.
One (1) year business office, physician office, or hospital patient accounting experience preferred.
Previous credit and collections experience preferred.
Proficient knowledge and ability to use a computer (must be keyboard proficient) and other office technology (i.e., telephone, fax, etc.), MS Outlook and Word.
Ability to demonstrate appropriate clinical judgment and apply appropriate professional skills to a patient population of all ages.

Nice To Haves

One (1) year business office, physician office, or hospital patient accounting experience.
Previous credit and collections experience.

Responsibilities

Represents the hospital in all phases of patient’s account in a joint effort to resolve all patient amounts due in a feasible and amicable manner.
Accomplishes patient accounting duties assigned and designated by the Business Office Director or designated manager.
Adheres to collection regulations as well as HIPAA privacy standards when communicating with guest.
Documents all calls completely and accurately.
Assists patients to obtain accurate demographic, financial, and insurance information required for billing and collecting on patient accounts.